TOLEDO, Ohio — After a year of coronavirus lockdowns, the start of summer beckons with vacation plans made possible by relaxed COVID-19 restrictions.
But labor shortages mean some travelers should expect delays and pack a little patience. Lifeguards and hotel housekeepers are in short supply. So are rental cars.
A survey of 4,000 travel and tourism workers this year showed many found jobs with higher pay, predictable schedules and more plan on leaving the industry soon, according to Peter Ricci, director of Florida Atlantic University’s hospitality and tourism management program.
Ricci says the travel sector as a whole faces a moment of change and will need to offer better wages and benefits and rethink how it treats employees.