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Delta Still Has Computer Problems

NEW YORK — Delta fliers faced delays, cancellations and more headaches Aug. 10 as the Atlanta-based airline struggled with its computer systems for the third straight day.

More than 300 flights were canceled by the afternoon, in addition to the 800 scrapped Aug. 9 and 1,000 canceled Aug. 8. Hundreds of other flights were delayed Aug. 10.

Delta Air Lines CEO Ed Bastian once again apologized for the meltdown.

He told The Associated Press that while he knew the airline needed to make technological investments — an updated mobile app for instance — “we did not believe, by any means, that we had this type of vulnerability.”

Bastian said that by late afternoon Aug. 10, the airline was “largely back to normal.”

Hundreds of thousands of passengers have been stranded overnight throughout the ordeal, many spending the night in airports around the globe. Others were put up in hotels by Delta, including 2,300 in Atlanta alone the night of Aug. 9.

The system the airline uses to check in and board passengers as well as dispatch its planes is still slow, Gil West, Delta’s chief operating officer said Aug. 9.

The problems started early Aug. 8 when, according to a statement by West, critical piece of equipment failed at the airline’s headquarters. It caused a loss of power and key systems and equipment did not switch over to backups as designed.

Delta extended a travel-waiver policy to help stranded passengers rearrange their travel plans. It offered refunds and $200 in travel vouchers to people whose flights were canceled or delayed at least three hours.

Airlines have been packing more people in each plane, so when a major carrier has a technology crash it’s harder to find seats for the waylaid. Last month, the average Delta flight was 87 percent full.

(SCOTT MAYEROWITZ, AP Airlines Writer)

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